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How to Update or Change Mobile Number in Metrobank Online Banking (MetrobankDirect)?

If your mobile number is not updated on your Metrobank Online Banking (MetrobankDirect), you will be having problems with some online banking transactions such as:
  • Fund Transfer to Unregistered Account
  • Enrolling 3rd Party Account to Metrobank Online Banking
  • etc.

Why are you going to have problems with those transactions?

Because fund transfer to unregistered account requires One Time Password (OTP). This OTP will be sent to your mobile number (mobile phone). The same with enrolling 3rd party account which also requires OTP.
 
If you're using a new mobile number, you cannot receive the OTP which is needed to be entered into those transactions. If your old mobile number (the one you indicated upon online banking enrollment) is lost because you lost your sim or phone, you need to update or change your mobile number.
 
Update Mobile Number in Metrobank Online Banking
 

How to update or change your mobile number in your Metrobank Online Banking account?

Option 1. You can send a message (request to update your mobile number) to Metrobank email addresses:
  • customercare@metrobank.com.ph 
  • ebanking@metrobank.com.ph 
  • help@metrobank.com.ph 
Option 2. Go to your Metrobank branch of account and request for mobile number update for online banking. If you don't want to go to the Metrobank branch, you can call them through phone. They can update your mobile number by phone but they will verify your identity first by checking your personal info or your ID numbers of your valid ID's.
 
 
Option 4. The easiest one is to create a new Metrobank online banking account. Here's how: "How to Enroll in Metrobank Online Banking?". Make sure to enter your new mobile number upon registration. This will take 5 minutes to register online.
 
Are you having problems with updating your mobile number?
- https://www.affordablecebu.com/
 

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"How to Update or Change Mobile Number in Metrobank Online Banking (MetrobankDirect)?" was written by Mary under the Banking category. It has been read 106438 times and generated 63 comments. The article was created on and updated on 09 July 2015.
Total comments : 62
Corhwc [Entry]

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Fivo J Sumayan [Entry]

Hello, I am asking for your assistance of asking to update my mobile contact number to my online mobile banking. I go to your office and still nothing happen. I am asking for an update because I cannot transact mobile banking fund transfer. Please help me on this. This is my new mobile number 09477878729
ROSALY RAMIREZ GAMBOA [Entry]

Hello ma'am sir please change my old number last number is 498 change to my new number 09235189343
Maybell M. Rubenecia [Entry]

please update my mobile number registered in your bank from 09617672786 to 09754261251
Hans Russel Zoe M. Carpio [Entry]

Name: Hans Russel Zoe M. Carpio

Old number: 09480736814

New number: 09859812181

Request: please change my mobile number in metro bank
Mark Mataganas Palma [Entry]

how change my number
Norodin Guiamil Guiabal [Entry]

i want to update my new contact number registered in metro bank because the said number was missing 09204681541 and my new mobile number are 09265765341.
Jonji Lapay [Entry]

Name: Jonji A. Lapay

Old number: 09261050257

New number: 09356625512

Request: please change my mobile number in metro Bank Phillipines
Thank you
MAE FLOR P SALUDAR [Entry]

Please change my mobile number
Jerome salvador apostol [Entry]

My prvious number is broken i would to request my new active number for my access to my metrobank card thank you
Maria Lutchie I. Canon [Entry]

Can you send me an update po of changing my number because my contact number was deactivated. Please change to 09079185384
Maria Lutchie I. Canon [Entry]

Hello,

I am asking for your assistance of asking to update my mobile contact number to my online mobile banking. I go to your office and still nothing happen. I am asking for an update because I cannot transact mobile banking fund transfer. Please help me on this. This is my new mobile number 09079185384
Agnes jimera [Entry]

Hello I want to change mu contact number because Ang old ko na number na deactivate na Po. This is my new new 09120195772
JOHN FRITZ NATHANIEL GUINTO ORDONEZ [Entry]

I would like to update my mobile number , here's my new mobile number #09917736816 thank you
Adela Dacanay Gonzales [Entry]

I would like to update my contact number please update me 0965 614 9982..

Thank u..
Jeovannie Salvador Talledo [Entry]

Hi im requesting to update my mobile number because my old registered number is already deactivated.
This is my new number 0955-958-8984

Thank you
May ann G Cabrido [Entry]

Hello team metrobankI would like to update my new mobile number since I lost my old registered in my account.
This is my new number 09753845018
Thank you
Lamberto Conrado Sanchez [Entry]

Hello Team Metrobank, i would like to update my new mobile number since i lost my old registered number in my account. This is my new mobile number 09617702799.

Thank You!
RACHEL BELTRAN ESPERIDA [Entry]

But no, they are gonna tell you that your email ad already exist, you can't just create a new account.
Mary jane Langamin [Entry]

I want to update my contact number.
Jeffrey Biag Sanchez [Entry]

I want to change my mobile number please help me. My new moblie number is 09068278503.

Thank You.
Leonida balanay [Entry]

I want to change my email address and my mobile number please help me.my email adress is balanayleonida4@gmail.com and new number 09486177817
Maricar Atienza [Entry]

I want to change new number lost my old number my new number 09091469885
Jessa R Canete [Entry]

I want to change my no.
My new no is 09508643762
Gian carlo de leon [Entry]

I wanted one time pin for my new number.09055121498 which was registered on my acount is already lost.

updated number will be 639154558383

Thank you very much team metrobank.
Benjamin Policarpop [Entry]

I want change new number lost my old number my new number 09753591269
Benjamin Policarpop [Entry]

I want change new mobile number to the lost number my new number 09753591269
Ailyn [Entry]

Dear Metrobank Team,

I would greatly appreciate for your swift response to help me in changing my contact number thru online banking.
Please let me know for further details.

Thank you so much!
Schubert Louie Reyes Olila [Entry]

I wanted one time pin for my new number.09234881419 which was registered on my acount is already lost.
updated number will be 09321382959
Schubert Louie Reyes Olila [Entry]

i wanted to update my new number 09321382959 so i can have my one time pin.
so i can activate my metrobank account. I had lost my simcards that were previously registered 09234881419 is no longer activated.
please help
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