If you're an existing Metrobank ATM/Credit Card accountholder and wanted to apply or activate online banking, then follow the steps below.
Step 1
Go to Metrobank's official website (https://www.metrobank.com.ph/). Click the Enroll Now! link located at the upper-right corner of the website (inside the metrobankDirect box). You will be redirected to a new page. Choose the type of Metrobank account you want to enroll (ATM or CREDIT CARD).
Step 2
Enter the appropriate details in the Metrobankdirect Personal Internet Banking Enrollment Form. Details of the Enrollment include the following:
For Metrobank ATM, Debit Card, Prepaid Card Users:
- Your Preferred USER ID
- ATM Card Number - if your atm card number has 16-digits only, add three (3) zeroes at the end of your 16-digit atm card number.
- ATM PIN
- Card Holder's Name
- Salutation
- Gender
- Date of Birth
- Email Address
- Mobile Number
For Metrobank Credit Card Users:
- Your Preferred User ID
- Credit Card Number - the 16-digit number found at the front of the credit card
- Embossed Name - the name embossed/printed at the front of the credit card
- CVC/CVV or the Card Verification Code/Card Verification Value - the 3 digits found at the back of the credit card
- Expiry Date - can be found at the front of the credit card
- Card Holder Name
- Salutation
- Gender
- Date of Birth
- Email Address
- Mobile Number
Click the Continue button after entering the details.
Step 3
Once your online banking enrollment is approved, you will receive an activation link and temporary password to your email. You must click the activation link and follow further steps to proceed with the activation and finish the enrollment. The activation link is valid for three (3) days, so you must click the activation link within 3 days.
If your account does not have ATM card, you can activate its online banking feature by going to the bank (branch) where you've opened the account. Don't forget to bring a valid id.
Frequently Asked Question (FAQ)
What if you typed the incorrect ATM PIN, CVV or CVC?
- The system will display an error message stating that "You may have entered an invalid data. Please check.".
What if you do not enter a mobile number?
- A mobile/phone number is required. If you did not enter a mobile number, the system will prompt you an error message. Thus, you will not be able to continue the enrollment.
What if you do not enter an email address?
- An email address is required. This is where you're going to receive the activation link. You will not be able to enroll without this.
What if your activation link sent to your email is expired?
- You can request a new activation link by contacting Metrobank customer service through:
- 24/7 Customer Hotline: (632) 8700-700
- Domestic Toll-free No.: 1-800-1888-5775
- Email address: customercare@metrobank.com.ph
- You should enter the exact temporary password contained in the activation email (including period in the end if there's any).
What if you type the wrong One Time Password (OTP)?
- The system will display an error message stating that the OTP is invalid.
What is the maximum number of tries to generate new OTP?
- You can generate OTP up to three (3) times only.
Does OTP expire?
- Yes, the validity of OTP will last for 20 minutes only.
What if you reach the maximum number of tries in generating OTP?
- The system will display an error message. You can repeat the activation process by clicking the activation link again which was sent to your email.
