To avoid being disconnected as a PLDT subscriber, it is essential to pay your bills on time and before the due date. About three days before your account is scheduled to be diverted or disconnected, PLDT will typically notify you via text message. That will give you enough time to pay off your balance that hasn't been paid. At times, a PLDT client care specialist will call you to educate you regarding your extraordinary equilibrium or a forthcoming disengagement.
You will be taken to the PLDT payment portal, where you can pay your bill online, but you will no longer be able to access the Internet once you are disconnected. You can pay your PLDT bills online using GCash, PayMaya, and online banking websites and apps in addition to the PLDT payment portal. Learn how to pay your PLDT bills online by reading this article. ,'_com-medrectangle-3','ezslot_5',191,,_('div-gpt-ad-_com-medrectangle-3-0');
Therefore, before you submit a request for reconnection, ensure that your PLDT account balance has been paid in full.
How to Call 171 to Request PLDT Reconnection The simplest way to call 171 from a Smart-enabled mobile phone is to request reconnection for PLDT Home Fibr or DSL.
To request reconnection and restore Internet service, follow these steps: 300,250], ""_com-medrectangle-4,"" ""ezslot_6,"" 192,"" ""div-gpt-ad-_com-medrectangle-4-0"");
Utilize PLDT to settle your outstanding balance. To check your balance, you can enroll your account via the PLDT website or the myPLDT Smart app. Use your mobile phone to call 171. Subscribers to Smart get it for free. For current PLDT subscribers, press ""1."" Enter your phone number, which can be the 11-digit Ultera or Home WiFi number or the area code. Enter 021234567 if your area code is 02 and your phone number is 123-4567. The system will automatically detect that your account has been disconnected and notify you. To make a request for automatic reconnection, press ""1,"" and to speak with a customer service representative, press ""2."" Your PLDT account will be reconnected within two hours, as you will be informed.
Is it not simple? However, normal Internet service may not be restored for more than two hours. This is because your payment won't show up in your account right away. Your PLDT account may not reflect your last payment for up to 24 hours.
After I paid my overdue balance, it took about 12 hours for my PLDT account to reconnect. My PLDT bill was paid online at 10 a.m., and the connection to the Internet was restored around 10 p.m.
How to Use Facebook Messenger to Request PLDT Reconnection Another way to request PLDT reconnection is to use Facebook Messenger. Make sure your PLDT account number and phone number are readily available.
If you haven't already, pay the overdue balance. Click ""Message"" when you are on PLDT Home's Facebook page. Or, you can use the Messenger app to search for ""PLDT Home."" Simply select ""Start."" To accept the privacy policy and terms of use, click ""I accept."" Select ""Go to the Main Menu."" Choose ""Billing Services."" Select ""Reconnection request."" Select ""Proceed."" “Enter your phone number, beginning with the area code. Enter your 10-digit PLDT account number, such as 0281234567. Your reconnection request has been submitted, and PLDT will notify you that your Internet connection will be restored within two hours.
You can contact PLDT customer service by calling 171 and following the voice instructions to speak with a representative if your PLDT Internet connection has not been restored after 24 hours. '_com-box-4','ezslot_7',193,,_('div-gpt-ad-_com-box-4-0');
Conclusion It hurts to have your Internet connection suddenly cut off because you didn't pay your bills on time, especially if you need to do important work or study online online. Requesting a reconnection takes less than a minute, but normal service may not resume for several hours. Because of this, you should pay your PLDT bill before the due date to avoid having your Internet cut off.
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