First thing that comes to mind when you mention support ticket system is, "Do I even need this?" I mean, if you think about it, most people don't realize the amount of work they put into answering their customer's questions.What most people don't realize is that by installing a support ticket system they can reduce their workload by more than half.
How much time do you spend answering emails every day? -Are you always pending of your outlook / email software always waiting for the next email? -Do you feel your customers / potential customers ask the same questions frequently?If so, then the proper solution for you is definitely a support ticket system. You probably didn't know this, but the right software will come fully equipped with a database that you can fill out, so when a customer is asking for their question, they find their answer which you (very intelligently) put right in their faces so you don't have to deal with the questions that could be answered upfront.
I like my customers more than anything else in the world, but I don't want to spend half my life answering the same questions over and over when I could just put the answers in front of the using a help desk software. I like my customers more than anything else in the world, but I don't want to spend half my life answering the same questions over and over when I could just put the answers in front of the using a help desk software.
Now, I want to say is that I used the iKode Support Ticket System for a long time and dealing with my email questions very well.At first I didn't believe it, but the fact that people's questions where being responded upfront made a huge difference in settling their anxiety and helping them make the decision of going through with the purchase.And,for me,i think the iKode support ticket system is user-friendly and inexpensive.I remember i have a demo of it before i buy it and the it is one payment for lifetime license.Mabye you can a free trial now! Hope can help you! - https://www.affordablecebu.com/
