When we decide to by such a customer support software, we must be familiar with the features of helpdesk software and the different types of available helpdesk software.
Below we will discuss:
Features of a good helpdesk software
- Saving Time – With helpdesk software, a lot of time can be saved.For example, if the tickets that submitted by customers are common-asked, the solutions of the tickets can be stored in the knowledge-base so that the customer need not no spend much time in waiting answers and the company staff is with no necessity to give response.
- Lowering Cost – By applying the helpdesk software, a company will save money in training their staff to learn the skills that could be fulfilled by installing a helpdesk software.
- Ensuring Accuracy – Believe it or not, computer systems are more reliable than a human being. With helpdesk software, both customers' and companies' information could thus be stored automatically that the risk of leaking information could be minimized.
- Winning Customer Satisfaction – When customers submit their tickets, they can find solutions in the knowledge-bases, or their tickets will be assigned automatically to the related department online staff to deal with. The high efficiency will meet customers' need so that it is not hard to win customer satisfaction.
4 Types of Available Helpdesk software
Web Help Desk :
Web Help Desk is a web-based support ticket system that empowers IT help desk technicians with email-to-ticket conversion, trouble ticket email notifications, track work time, a self-service knowledge base, Active Directory integration, and much more. Web based help desk software is a software found on the net that contains various features which can help individuals in the daily chores of their lives. Web based helpdesk software can easily help to generate more revenue for any company by providing customer satisfaction with its unique features and immediate results.
Zendesk :
Zendesk is the web based help desk software with support ticket system and a self-service customer support platform. Zendesk is an integrated software package, the purchase of the company, rather than creating their own IT support system. These systems allow companies to manage, assign and complete applications for IT, and to provide expertise for end-users to look before opening a ticket. Software Zendesk is completely tailored to individual business needs, even going so far as to allow companies to use their own colors and logo in place of the standard Zendesk appearance.
Spiceworks :
Spiceworks is the help desk software which lets you manage user tickets, organize your work, and assign tasks to your helpdesk team. Receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets and track tickets by user, asset, due date & more. Therefore, you'll be able to create custom monitors, analyze bandwidth usage, monitor and manage email, and so much more.
iKode Service Desk :
iKode service desk is an web based customer support tool, FAQ and help desk system that programmed by php scripts. iKode heldpesk can be used to offer support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails. It is a free customer service software and powerful support ticket system for your internal and external IT help desk. It is easily downloadable and offers free asset management, free purchase management, free contracts management and free knowledge base.
Take the above highlights into consideration, if anybody wants to set up the helpdesk system according to your organization needs. Remember that the help desk system is aimed at simplifying and improving the efficiency of customer queries. Choosing the right software is the pre-condition to qualify customer service and lessen workload on the technicians part. The powerful helpdesk deserve your thoughtful consideration and resolute purchase. More rewards will be bestowed in business in return. More notes about doning business you can attain in http://blog.ikode.org/.