- Web based helpdesk software
- Help desk software vs. services
- Open source helpdesk software
- And more…
A web based helpdesk software allows you to manage customer service or pre sales queries efficiently and in a very professional manner. iKode helpdesk x is a web-based software,now let’s take deep information about it.It will help you create FAQ’s, so your business doesn’t have to waste time responding to the same question repeatedly. You might even want to create an automated email system to stay organized.The free service management software is easy downloaded from the website.
Email synchronization:
The capacity of the email and back-end synchronization is deep in service management software. When you have anything updated or newly come information, the email will inform you as well.
Easy to Localize:
iKode customer support software supports multi-language environment, which is English, Dutch, Bulgaria, French, Magyar, Portuguese, Greek and Chinese. If your language isn’t available in above languages, you can create your own language by yourself.
Easy to use:
No training is one of the most significant features in iKode customer service software design.All the people, no matter the programmers or non-programmer, can utilize the software smoothly.
Email to Ticket Conversion:
Convert email requests to tickets instantly with iKode customer support software and reply it with predefined message. Moreover, you and your customers can reply the tickets directly from email clients.