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How to Replace Lost or Damaged BPI ATM Card?

If you solely rely on BPI ATM card as your source of money, keeping it safe always is your number one priority. But no matter how much you care for your BPI ATM card, some things in life are unavoidable. You might lost it. It might get damaged or stolen. So, you want to replace your BPI ATM card as quick as you want.
Lost-Damaged BPI ATM Card

How to Get Your BPI ATM Card Replaced?


1. You can report your lost or damaged BPI atm card by calling BPI Hotline Number:
  • 89-100 (for Metro Manila)
  • 1-800-188-89100 (for Domestic toll-free calls)
  • (02) 89-10000 (for mobile phone users)
  • If you are abroad, you can call the International Toll Free Numbers posted at BPI Customer Service Hotline Numbers.
This option (number 1) is highly effective. Response is immediate. Though you can save time but it might cost you money for call charges.

2. You can report it by going directly to your BPI branch of account or any BPI branch. Don't forget to bring valid id.

3. Another option is to report it by sending a message to BPI's Customer Service email address: bpidirect@bpi.com. This option might cause you more time or delay. You'll have to wait several minutes or hours to receive a reply from customer service representative.


If you card is lost or stolen, BPI will proceed to block your ATM card to prevent unauthorized use from someone who found or stole your atm card. BPI will then process a request for card replacement. The bank will inform you when you will pick up the new ATM card.

BPI may charge a replacement fee (Php 100 as of this writing) for the lost or damaged ATM card. This is to replenish the cost of service maintenance.
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"How to Replace Lost or Damaged BPI ATM Card?" was written by Mary under the Banking category. It has been read 53054 times and generated 30 comments. The article was created on and updated on 04 April 2015.
Total comments : 30
Ahhink [Entry]

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Jonathan Perez Perpiñan [Entry]

Lost ATM Card caused Due To Transfer other house..Last week June 27,2022
Jesus Bartolome [Entry]

good day.

Can i request a replacement of my damaged BPI ATM Card?
Joshua B. Mejares [Entry]

I lost my credit card and I would love to have a replacement and I also forgot my pin number.
michae i lmariano [Entry]

nasira po atm ko san po kaya may malapit nabukas na bpi at mga kelan po tatagal kung mapapalitan na
Maria Teresa Apostol Que [Entry]

Good day, I lost my debit card 2 days ago. I would like to have a replacement as soon as possible. Thank you for your immediate response.
Renee ellyn roque [Entry]

Nagpalit po ako ng pin ng atm nung gagamitin ko na po ayaw na pong gumana wrong pin po nakalagay sabi papalitan daw po magkano po at gaano katagal bago makuha yung bagong card salamat po
Marianette Aguilar [Entry]

Good day, My card was stolen I already called to hold my account yesterday. May I ask how long will it take for me to get my card if I will request for a replacement. Thank you so much.
charles collantes [Entry]

I lost my atm card just today.
Melody Fair M. Boyonas [Entry]

Gudmrning maam/sir... i would like to report that my atm card was lost... what must i do.
Francis Angelo Fulong [Entry]

Hi, I lost my debit card earlier. I would like to have a replacement as soon as possible. Thank you for your immediate response.
Irish Tampus [Entry]

How long will the replacement for lost card?
froilan CUnanan [Entry]

Hi, my card expired tomorrow april 2016 Froilan Cunanan . I would like to have a lost replacement please. Thank you.

bpi lost atm card replacement requirements fee?
Justine [Entry]

Hi, my card expired tomorrow. I would like to have a replacement please. Thank you.
Beata Belinda I. Diza [Entry]

Please Blocked my ATM card, I lost it a a day ago, and I wanted it to be replenish as soon as possib.e
Your Immediate response will be very much appreciated. Thank you and Good day ahead.
Adrian Karl T. Bona [Entry]

please blocked any withdrawal from my atm card somebody stole it from my bag in the afternoon of December 12, 2016 Daet, Camarines Norte.
Adrian Karl T. Bona [Entry]

please blocked any withdrawal from my atm card somebody stole it from my bag in the afternoon of December 12, 2016 Daet, Camarines Norte.
rhodora pascua [Entry]

pls help me my atm card is loss this day september 22,2016
Virgilyn G. Teatro [Entry]

I would like to report a lost debit card BPI. And I would like it to be replace.
Jalanie A. Dindang [Entry]

Sir/maam:
Kindly block my atm express card with atm number 2019103563 because i unknowingly lost or someone might stolen it. I just discovered it tonight that my atm is missing, thank u and hoping for your quick action to blocked any withrawal from it.
mylene [Entry]

your bloody hot line number for domestic call does not work!
Raul M. Baguio [Entry]

sir / ma'am...how much do I pay to change my old ATM? and how many days it might be replace for a new one? I plan also to apply for a passbook for my saving account, in order for me not to simply withdraw my money...thank you
Mim Tinsay [Entry]

can BPI Family replace my BPI (Island) atm card? if so, how long? thank you
rohaima sambolawan [Entry]

block the atm number of my sister acct no. 94030359
edwin condeno [Entry]

hi, i just want to ask what is the process of how to change my atm, cause it's get damage,the atm machine cant read my atm
Vanessa D. Gutierrez [Entry]

I want to replace my damaged atm card,and how much will it cost.thank you!!
Ma.June M. Flores [Entry]

can i go to other branch to change my damage atm?
Ma.June M. Flores [Entry]

hi im ma.june flores,i just want to ask what is the process of how to change my atm ,cuz it's get damage,the atm machine cant read my atm
Cebe Arjay Notarte [Entry]

I would like to report a lost ATM card and I would like it to be replace.

Thank you
dian [Entry]

So the requirements for the lost atm card are just 2 valid ids and the replacement fee?Theres No need for another application form or something?