What is a One-Time Password?
It is a unique 6-character code that is sent only to your registered mobile number in BDO Online Banking. After entering your user ID and password, you will also be required to enter the correct OTP to complete the login process. It serves as your second password that's unique with every login and expires 10 minutes after you receive it.
How will I know if my mobile number in BDO Online Banking is updated?
During the login process, after you have entered your user ID and password correctly, an OTP screen will be displayed and will indicate the last 4 digits of your mobile number that we have in our records. If this is not your current mobile number, please update it right away to ensure you receive your OTP.
How do I register or update my mobile number to receive OTP?
Login to your BDO Online Banking account. Go to Profile Maintenance > Customer Information > Update Customer Information > Mobile Number. Enter numeric characters only up to 15 digits without special symbols such as "-” or "+.” For local mobile numbers, acceptable formats are 639171234567 or 09181234567. For international mobile numbers, please include the country code and area code (e.g. 85291512345). Click "Update.” You will then be prompted to check your registered email address for your system-generated Approval Code.
Note that your mobile number will not be updated if you do not input your Approval Code. To complete the registration of your current mobile number, login to your Online Banking account, click on the Approval Code icon (check mark on the upper right-hand corner of your screen) and enter your Approval Code.
To benefit from this security feature, please ensure that your mobile number, email address, and Challenge Questions in BDO Online Banking are current.
Will I receive my OTP immediately after completing the mobile number update process?
Yes, you will already receive an OTP on your next login after you have successfully updated your mobile number.
If I have various mobile numbers, is the OTP sent to all my numbers?
Your OTP will only be sent to the mobile number you registered in BDO Online Banking.
Will I still receive my OTP if I nominated an international mobile number or if I am out of the country?
If you registered an international mobile number, or a local mobile number that is enabled for international roaming, you will still receive your OTP via SMS.
Do I pay anything for the OTP?
No. Your OTP is free of charge. Note, however, that when your mobile number is in international roaming mode while you are overseas, the corresponding telecommunication charges of your network provider may apply.
BDO Electronic Banking
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