Below is the advisory sent by BDO to its clients:
Dear Valued Customer,
Lately we’ve noticed an increase in electronic fraud attempts directed towards customers of BDO and other banks. These usually come in the form of e-mail messages claiming to originate from BDO requesting our online banking users to update their user IDs and passwords at a fake website designed to capture data. The data is then used to gain unauthorized access to our users’ online banking account and their funds. We are carefully monitoring the Internet for such scams, and are implementing additional authentication procedures in order to neutralize them. However, because the Internet is a vast area, and such attempts occur outside the scope of our system security, we urge you to be cautious when banking online to avoid being compromised.
Please remember that:
1. Official messages from BDO are sent only from email addresses ending in "@bdo.com.ph”, e.g.
Trust@bdo.com.ph. We will never email you from public addresses like Yahoo!, Hotmail, Gmail, etc.
2. Never share your ID, password, or other sensitive information.
3. Requests from BDO for sensitive information will only be made when you are logging in or changing your
password on our official websites.
4. Never click on links provided in dubious e-mails. To ensure that you are directed to the official BDO website,
type "www.bdo.com.ph” on your Internet browser and select "Online Banking Login” to be directed to our official
online banking site.
If you feel you may have been compromised, please immediately change your BDO Online Banking password and contact our Customer Contact Center at the following phone numbers:
Metro Manila: 631-8000
Local Toll-Free:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)
Global Toll-Free: (Country Code)-800-8-6318000
e-Mail: callcenter@bdo.com.ph
Thank you for helping us assure your protection.
Do you think it's safer to bank online in BDO than before?
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