Can't update my device

"Check out the below steps to get Magellan GPS Update?

Provide a power source to the GPS unit so as to charge the battery level and ensure a smooth update.Install Magellan content Manager from the main official website of Magellan and launch the same using your account information.In case you have not created a personal account on the main website, create one right away. The main page will help you to create an account with step by step directions.Link your computer and GPS unit using a USB cable and turn on on the GPS unit manually if it does not automatically turn on.Subsequently, right click upon the content manager icon located in the system tray in your Windows. Choose OS X and check out the update now. In case any Magellan GPS Update available for your GPS unit, they will be prompted right here on your screen.Install the update in your GPS unit at once the installation is completed, disconnect the device right away.The GPS unit shall restart automatically on its own."

You might want to check for a secure connection in the USB ports. The one for your GPS might have stopped working properly. Your computer might be messed up as well.

Hi I made  Content Manager work for my new Magellan RoadMate (Sept. 2018) by following his method in Windows 10. When Windows Installer gives you the option, install to C:/Magellan (so you can find the contents later). Go to that folder in Windows file explorer. Right click the file with the iconm titled mngContentManger (it is a plug-in and not a program), select option of run as administrator. Double left click the same file. Now go to the latest version of Chrome browser. Visit the website www.smartgpseco.com and log-in. Bingo, after a short spell, your computer should recognize your plugged in RoadMate and you can start the map update process. Note that you will need to eject the gps device when completed. If you want to revisit the update site for some reason, you will need to reboot and go through the process again. Worked like a charm for me after two days of tearing my hair out. Frank in Canada

This is how I resolved the issue on Magellan RM 5202-LM.

This is the response that I got from Magellan tech support for my 1700 RoadMate: