Can't update my device

Your device may not be registered to receive updates. You can register your device at http://www.smartgpseco.com/#sign/sign_in. After registering , you can plug your GPS into the computer to receive updates. Be sure that the computer and GPS are responding to being connected, otherwise this may suggest that the USB connector cable is faulty and should be replaced. If you are still having difficulties, you should contact Magellan directly for support for this issue.

You might want to check for a secure connection in the USB ports. The one for your GPS might have stopped working properly. Your computer might be messed up as well.

Hi I made  Content Manager work for my new Magellan RoadMate (Sept. 2018) by following his method in Windows 10. When Windows Installer gives you the option, install to C:/Magellan (so you can find the contents later). Go to that folder in Windows file explorer. Right click the file with the iconm titled mngContentManger (it is a plug-in and not a program), select option of run as administrator. Double left click the same file. Now go to the latest version of Chrome browser. Visit the website www.smartgpseco.com and log-in. Bingo, after a short spell, your computer should recognize your plugged in RoadMate and you can start the map update process. Note that you will need to eject the gps device when completed. If you want to revisit the update site for some reason, you will need to reboot and go through the process again. Worked like a charm for me after two days of tearing my hair out. Frank in Canada

"This is how I resolved the issue on Magellan RM 5202-LM.

Use only Google Chrome browser (for Windows)Register your product and accountPlug in your device to the computer using the USB cable providedLogin at https://www.smartgpseco.com/#sign/sign_i...After login you might see “No device detected” at left bottom corner (I did)Click “Update” tab on top left sideYou might see a notification to download a “Plugin” , click to download, note the location folder of the downloadLog off from smartgpscom.com.Close all the browser windows (very important)Do not detach the GPS unit from the computerDouble click the downloaded plugin file to install (follow the steps suggested by the installation program)Open the browser and re-login https://www.smartgpseco.com/#sign/sign_i...Now you should be able to see your device in left bottom cornerIf your date of purchase is within three years, you should be able to update the maps(Life time map upgrade is valid only up to three years from the date of purchase. Darn, I did not know this)."

"This is the response that I got from Magellan tech support for my 1700 RoadMate:

“Please note that your unit has the latest map version 61 installed. Due to that, there will be no longer map update available for your unit. This is due to the technological advances in mapping data over that past few years. The size of the mapping data is too great to be handled by the older hardware.

We suggest purchasing a brand-new Magellan device that has all the latest technological advances, map updates, and full one-year warranty. You may visit our online store for more details. You may click on the link below:

https://www.magellangps.com/store/”"