Suction too strong on DC41

Suction too strong on DC41 The suction is so strong that on thicker carpet it is almost impossible to push the vac through the carpet. Just started doing this recently, washed the filters and still have the problem.
Asked by: Guest \| Views: 200

Total answers/comments: 5

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Guest [Entry]

"Miles McFadden

Rep: 73

1

1"

Guest [Entry]

"Hello Ed,

Thank you for contacting Dyson.

The Animal 2 is our most powerful vacuum and you will find it difficult to push on mid to high thread carpets and rugs. We would advise you to contact your carpet manufacturer if the carpet is still under a warranty, before using the machine. Some manufacturers will void the warranty if you use our powerful machine.

Please note that if the suction is too strong there is nothing we can do to lessen it. We can only recommend getting a model with lesser suction power like the Cinetic Big ball Animal + Allergy

And since you are a current Dyson owner we can give you a 20% discount off the retail price of that Cinetic Big Ball model.

If you have any additional questions, feel free to reply back to this email. Thank you very much for your time.

Kind regards,

Pari"

Guest [Entry]

I too had this issue (my wife said return it) and I resolved it by using ty-straps at opposite corners. This way I wasn’t interfering with the wheels and I wasn’t physically damaging the head unit. I called support and they sent me a new head (see pic) this one works fine. I am guessing the perpendicular open slits on each end is the reason. It is a smaller head width\depth wise, so I guess if you are still under warranty call and complain and maybe they will send you a new head.

Guest [Entry]

"Before removing part of the black rubber bellows it may be worth cleaning the narrow channel behind the slotted lower section at the back of the baseplate. I found this to be compacted with a fair amount of debris that I removed with a toothpick and an old toothbrush. This greatly improved the ease of vacuuming on thicker carpets.

April 2020 - Neil"

Guest [Entry]

I to was frustrated with this. I took the plunge by cutting out the head gasket (as described in earlier posts) I took the plate off and the separated the two pieces so I could stretch the gasket out. I then cut out the ends (to start with). Works like a charm now. Definitely a design flaw. Nothing like having to cut a part your “very” expensive Dyson. Not happy about it, but solved my problem