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Customer Service Representatives
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Ad Type: Looking For | Location: Cebu City
| Views: | Comments: | 31 July 2017
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- Determines requirements by working with customers. - Answers inquiries by clarifying desired information; researching, locating, and providing information. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Fulfills requests by clarifying desired information; completing transactions; forwarding requests. - Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. - Maintains call center database by entering information. - Keeps equipment operational by following established procedures; reporting malfunctions. - Updates job knowledge by participating in educational opportunities. - Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Call Center Representative Skills and Qualifications: - Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking If interested, you may send your CV to ira.a@quesscorp.ph Thanks! Pictures Share this Ad | |
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