With over 2 million fixed line Internet customers, PLDT is the Philippines' largest telecommunications provider. Plans like PLDT Fibr and PLDT Biz, which include high-speed Internet and telephone service, are available to both residential and business customers. PLDT also offers prepaid WiFi kits with wireless Internet access in addition to fixed line plans; however, their subsidiary Smart Communications now supports and manages these devices.
You can get immediate assistance by calling the PLDT toll-free hotline if you are having issues with your Internet connection or just want to request a billing statement. As long as the call is made from a PLDT landline phone or a Smart mobile number, you won't be charged for using the PLDT hotline, which is available to Smart and PLDT subscribers alike. The standard airtime rate for Globe-to-PLDT calls is 7.50 per minute, and calls from other telcos and mobile networks will be charged at the current rate.,'_com-medrectangle-3','ezslot_5',191,,_('div-gpt-ad-_com-medrectangle-3-0');
Customers can also get help from the PLDT social media accounts on Facebook and Twitter, in addition to the toll-free hotline. Even though support is slower this way, those are excellent alternatives if you do not have access to a landline phone. You can also visit the PLDT store closest to you if you have the time and energy.
How to Get in Touch with the PLDT Hotline and Customer Service Play Video, Mute, Current Time 0:00, Duration 3:44, Loaded: 0.90% 0:00Stream Type LIVESeek to live, currently behind liveLIVERRemaining Time -3:44 1xPlayback RateChaptersChaptersDescriptionsdescriptionsoff, selectedCaptionsdescriptionsoff, selectedAudio Trackeng, selectedAuto(360pLQ)1080pFHD720pHDAuto(360pLQ)ShareFullscreenThis is a modal window. The dialog window's start. The window will close after you press Escape. TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125% Table of Contents: PLDT Hotline 171 PLDT Hotline (02) 8-8888-171 PLDT Customer Service Website PLDT Facebook Account PLDT Twitter Account PLDT Sales and Service CentersFinal Thoughts: PLDT Hotline 171 PLDT customers can call the toll-free hotline directly using their PLDT landline phone or Smart mobile number. On weekdays (Monday through Friday), the PLDT customer service hotline is open from 8:00 a.m. to 7:00 p.m., and on weekends (Saturday and Sunday), it is open from 8:00 a.m. to 5:00 p.m.
If you are calling from a PLDT landline, the system will automatically recognize your number when you call the PLDT customer service hotline 171. You will be required to enter your PLDT landline number if you are calling from a phone or mobile number that is not associated with your PLDT account.300,250],'_com-medrectangle-4','ezslot_6',192,,_('div-gpt-ad-_com-medrectangle-4-0');
You will then need to select the option that best answers your question. You can get the following types of assistance from PLDT customer support:
You can either speak with a PLDT customer service representative or use the self-service menu, depending on the nature of your inquiry. You can also inquire about the status of your account application, request the reconnection of a disconnected line, get assistance with Internet or landline connection issues, upgrade or downgrade your plan, or transfer your line or account.
PLDT Customer Service Hotline (02) 8888-171 If you are unable to reach PLDT customer service from a Smart mobile or PLDT landline number, you can call (02) 8888-171. Callers from mobile networks other than Smart (such as Globe and TM) are also subject to this. When calling, Metro Manila residents do not need to use the area code 02.
When calling from numbers that are not Smart or part of PLDT, be aware that there may be long-distance and airtime charges. '_com-box-4','ezslot_7',193,,_('div-gpt-ad-_com-box-4-0');
Website for PLDT Customer Service There is a page for PLDT customer service where you can get quick answers to common support questions. It answers hundreds of frequently asked questions about your Internet, landline, payments, bills, gadgets, and more.
Before calling the PLDT customer service hotline, it's best to look at the PLDT support page first. Rather than calling customer support, you can probably find the answer to your question on that page.
You can also read and follow the customer user guide, which explains how to fix technical issues like a slow Internet connection or none at all. After following the troubleshooting instructions, if you continue to encounter issues, you should contact PLDT.
PLDT Home and PLDT Cares' official Facebook pages are where PLDT responds to inquiries and questions. Simply send a message to their Facebook account with your name and the phone number or account number for PLDT. You should only use this support channel for non-urgent inquiries because, depending on the volume of messages they receive, you will typically receive a response within 24-48 hours. 300,250],'_com-banner-1',);
If you are a user of the PLDT Twitter account, you can mention or tag the @PLDT_Cares PLDT Cares account, and they will respond to your tweet as soon as possible. You can also send them a message directly.
PLDT Sales and Service Centers: If you have a question or concern about your PLDT account, going to the PLDT store is probably the best way to get personalized help. After all, you'll actually talk to someone in person.
Customers can make appointments with their preferred PLDT sales and service center online or virtually in addition to making appointments in-person. To locate the PLDT store closest to you, all you need to do is visit this page. Click ""Book Appointment"" after finding your store. Enter your personal information after selecting the service, selecting the appointment date and time, and selecting the service type. For in-store appointments, go to the PLDT store on the date and time specified, or go online for the virtual meeting.
Final Thoughts A great business is characterized by prompt and competent customer service. If you have issues or concerns with your Internet or telephone connection, as a PLDT subscriber, you have the right to get help from the company.
Before calling or sending a message to PLDT, always remember to check out their customer guide or website. Before contacting PLDT, consult the company's website and user guide for answers to many customer support inquiries.
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