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We have received numerous reports from Tattoo Broadband customers about theft of modems by agents who claim to be authorized third-party contractors of Globe Tattoo.
As part of our commitment to you, we wish to inform you about our strict policies on modem repair to caution you about this illegal activity.
1. Globe Tattoo will NEVER pull out your modem. Modems are only repossessed if your account is no longer active or upon request for termination of your subscription.
2. Our repairmen do not conduct unannounced on -site visits. All visits are scheduled by our call center and confirmed with you through call or text. Moreover, our certified technician will be in uniform and wear a Globe-accredited contractor ID. Lastly, our repairmen will present you with a Job Order from Globe.
3. If you have requested for on-site visit, our repairman may replace your modem if deemed necessary. However, we will NEVER take your modem without providing a replacement.
We are closely coordinating this issue with our security teams and the local authorities.
When in doubt, please call your Talk2GLOBE Hotline at 02-730-1000 toll-free from your Globe mobile or landline.
Thank You.
Tattoo At-Home
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