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Smart Customer Service Hotline Number

You can call the SMART customer service hotline numbers below in the table if you are having problems with your SMART subscriptions in the following services such as:
  • SMART Postpaid
  • SMART Prepaid
  • Talk 'N Text
  • SMART Bro
  • Smart Money
  • Smart Load Retailers
  • Smart Load Dealers
  • Smart Padala
  • Infoboard Service
You will be answered by a SMART Customer Support Agent by calling the following numbers. Please be patient when calling.

SERVICETOLL FREE VIA SMART SIMVIA HOTLINE/TELEPHONE NUMBER
Smart Postpaid/Smart Prepaid/Talk 'N Text*888(02) 888-1111
Smart Infinity*800(02) 848-8806
Smart Mobile Broadband
(Bro SIM, Pocket Wifi, Plug-it, Share-It)
*888(02) 672-7277 or 1-800-10-672-7277
Smart Broadband*1888(02) 672-7277 or 1-800-10-672-7277
Smart Money15177(02) 845-7777 or 1-800-1-888-5648
Smart Load Retailers*333(02) 845-7733
Smart Load Dealers*7744(02) 845-7744
Smart Padala*7788(02) 845-7788 or 1-800-10-8457788
Infoboard Service--(02) 848-8848
Sales Hotline (apply for plans over the phone)*887(02) 848-8877

When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll free numbers above.

Do you have other concern with SMART?
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"Smart Customer Service Hotline Number" was written by Mary under the Directory category. It has been read 186319 times and generated 567 comments. The article was created on and updated on 12 March 2012.

You may post good or bad customer reviews in the comment below.

Total comments : 565
Joy Fourie [Entry]

Hi Smart account number 0807684841 is struggling with service.
Benny [Entry]

good day po.
nagkaprob po ung signal ng roaming sim card ko.
paano po ba magrestore ng signal para magamit ko? fyi natry ko nadin ung manual setting pero wala pa rin signal.
need ko po magkasignal asap.
salamat po.
joan [Entry]

but ganun nagload ako ngaun ng 30 pesos nakapag unli promo ako sa smart after that na lowbat phone charge kona when i open my phone cheneck ko ung smart ko sim rejected na siya kung kailan mayload saka nerejected? its so unfair naman sayang ung load ko kapaplod kolang kanina. ito po ung number ko 09499274075 09499274075 pls!! help us!! thank u.
michael mantes [Entry]

Good morning.. Pa help nmn po. Di ko po kasi na roaming ang number ko. Baka pwd nyo po akong matulongan dto.. 09094355508
ROMULO [Entry]

ASK KOLANG PO PAANO MAG LOG IN SA SMART BRO APPS SA CELFON? ANUNG USERNAME AT PASSWORDILALAGAY KOPO
Desemae Ti Kieng [Entry]

Ask q lng po pag nag load tas nadouble send may chance p bng mabawi ang load??
Claribel [Entry]

paano ko e activate ang smart load sim retailer ko kc hindi na raw activated.
Cem Mabida [Entry]

Hi po,

Good morning. Pinadalhan po ako ng pera gamit ang smart padala service. Sadly, hindi binigay sa akin 'yung amount dahil mai daw ang confirmation na nai-send sa akin. Pero tama daw po 'yun sabi ng smart money center na nagpadala. Kaya rin daw po hindi nai-send 'yung confirmation sa smart center on my side dahil nagkasira-sira daw po 'yung smart 'nung time ne 'yon, at hanggang ngayon (it's been two days na po). Problema ko ba talaga po ito? Kaya nga po kami gumagamit ng smart money kasi easy and fast 'di tulad sa iba. Pero bakit parang ang bagal ng resolution process?

Pasensya po, estudyante, walang pera, at forever na naghihintay XP

Salamat po,
GENALYN LORANA [Entry]

Good morning po,,,nawala kasi yong phone ko, gusto ko sya ipa block asap,,,, pero kelangan ko parin ang zimcard number ko ma retain,,,Please advise...thanks
Arra [Entry]

Good Afternoon. Nag deposit ako around 1 : 14 pm sa BDO pero hindi sya pumasok sa account ang smartmoney number nya ay 5299-6750-6838-3114 under Kathleen Naval name. Please follow up naman po. Thank you.
elein [Entry]

I've been calling since last night regarding my smart padala money..until at this moment..do you have another numbers call aside from a15177? please advice
Christopher Nollido [Entry]

Pls paki-check naman po ang smart roaming number ko 09284993094, hindi po maka-receive ng txt mula sa Pilipinas, Tnx.
Jacqueline sy [Entry]

Dear maam/sir

Good morning bakit kapag mag send ako nang message hindi ma send.ano ang gagawin ko.hindi ako maka tawag.ito po ang number ko.09088970284
Ney [Entry]

I just want to ask whats the reason why the number I'm calling always say "all lines are busy now. Pls try your call later". It's been almost 2 days already. Even if used different cp, I still have the same result. It sucks!!!
Noel Mon [Entry]

nakatatanggap pa po ako ng mga sms messages sa roaming number ko 09494121680 pero hindi na daw po maloadan sa Pilipinas. Maaari nyo po ba akong tulungan?
Joel Garcia [Entry]

Dear Maam/Sir,

Nawalan po nang signal yung smart roaming ko. Last na naka receive po ako nung august 16, 2017. Pwede ko pa po bang pa loadan sa pilipinas yung roaming number ko. Sinabihan ko na rin po yung relatives ko na tumawag sa smart service center ang hirap daw kumontak sa service center hotline nyo. Please po paki reply po ako sa conserne kp kung maa activate pa ba yung smart roaming number ko.
Maraming salamat.

Joel Garcia
evangeline celetaria [Entry]

complain lang po ako kz nag withdraw po ako sa BDO gamit ang smart money card pero wala po syang lumabas na pera pero nabawasan po sya ito po ang oras August 02, 2017 1543: You Have withdrawn P5,000.00 from card myjake. Avail Bal: P6,251.25 with ref: 017214290382 sa Account ni Angela Asignado Ito po yong Account: 5577-5194-6554-7108 dalawang beses po syang na withdraw August 02, 2017 1543: You Have withdrawn P5,000.00 from card myjake. Avail Bal: P1,246.25 Ref: 017214290384 the same account
Jill Guardo [Entry]

Nagpadala ako sa smart padala nang 3,000 pisos kanina nareceive ko ang reference number pero nang e convert ko na sa load hindi na accept ang reference kasi nagamit na daw yun? Ano ba gagawin ko? Malaking halaga yun.
Jill Guardo [Entry]

Hello po. Nagpdala po ko sa smart padala pero hindi ma claim yung mo ey kasi used nadaw ang reference number. Ano po ba possible gagawin dun?
ERNESTO R. ESTRADA [Entry]

I'M A SMART SUBSCRIBER & A RETAILER AT THE SAME TIME. WHEN I USED YOUR HOTLINES PARTICULARLY FOR SMART MONEY IT TOOK ME LONG HOURS TO WAIT. MY PROBLEM IS MY SMART MONEY PHP1,200 THAT I DEPOSITED AT BDO SOUTHMALL ON JULY 29, 2017 WHICH I USED TO BUY SMART LOAD ON THE SUCCEEDING DAYS. IT WAS DEBITED FROM MY ACCOUNT BUT NEVER TRANSFERRED TO MY RETAILER NUMBER UNTIL NOW. CAN YOU HELP ME RECOVER THE AMOUNT PLEASE?
Stephanie Marzan [Entry]

Hindi po Kami makatawag sa kahit Anong hotline number ng smart for our smart padala
cheryll [Entry]

hi i would like to complain why i cannot contact you customer service. in addition why suddenly i dont have internet connection...i am currently here in sto tomas batangas
Lyn garcia [Entry]

Pls.nmn po pki ayos nmn po maibalik ang signal ng smart roming ko 3days n pong putol pinaloadan n po ng pmilya ko sa pinas pero wla p rin po..pls.help nmn po...
Francis [Entry]

I have a phone that uses a SIM card but I would like to use Smart service, is that possible?
lyn [Entry]

Good day! Tanong ko lang po paano maconnect ulit ang postpaid naputulan po kasi kami, nagtawag na kami sa *888 walang sagot. Pang 2 days na po ngayong araw tapos na din kaming magbayad. Thank you.
Rose [Entry]

Need ko lang no. Ng international smart center. Ang hirap ma contact la somasagot.
xena vasquez [Entry]

hi ask kulng kung bakt wala signal roaming no. located on Tanzania 09205466288 paki check namn po .. need ng boss ko thanks
Rhod Suba [Entry]

Hi, tagal ko nang tumatawag sa smart for some clarrification kaso walang number na pwedidng tawagan lahat nasa operator na smart 8881111. Sana namn may makausap ako from smart regarding my account 500 lang ung plan ko nagbabayad namn ako tas bigla may bill akong 3000. Saan mo un nakuha smart.
fe dampil [Entry]

Hi!
i don't know what is wrong with my pocket wifi. it is only 1 month when i availed the plan. the last time i used is january 19 which is only 1 month after i availed the plan. up to now still i cannot connect to it.
Reynan ventic [Entry]

Nandito po ako sa U.K Scotland ngayon may problem may roaming network not function,ano ba dapat gawin ko pagbalik jan sa pilipinas magamit pa ba ang phone #ko?
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