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PLDT Customer Service | Hotline Phone Number

Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.
So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

PLDT Customer Service
 
If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Repair Service Hotline
  • 173 (toll free) - when calling through landline
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
Do you have any other concern with PLDT?
- https://www.affordablecebu.com/
 

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"PLDT Customer Service | Hotline Phone Number" was written by Mary under the Directory category. It has been read 314012 times and generated 1022 comments. The article was created on and updated on 13 July 2018.

You may post good or bad customer reviews in the comment below.

Total comments : 1019
Tdprat [Entry]

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Henry [Entry]

This is such a nightmare and one of my biggest regrets is to sign up with PLDT!!! hindi ko pa nattry ang service ninyo grabe na ang sakit ulo!!!
Jonel Olemberio [Entry]

I can’t pay the initial fee using the link you sent via sms. Need your help.
carigara fire station [Entry]

pls re-connect carigara fire station, carigara, leyte
Evelyn [Entry]

PLDT, is the WORST telephone company I ever encountered with.
Lied, lied, CUSTOMER SERVICE, request is not being resolved.
So, incompetent people, the COMPANY aid not training their employees how to handle PROBLEMS..
Nerissa pascua [Entry]

Good day po, gusto ko lang I complain yung mag i install ng line nmin 2x na may nag visit sa site,puro lagi dini declined nila kabitan, may 1 month adavance payment na kmi, yung mga Tauhan nyo mga Tamad mag install, ang dami reklamo, maki contact po nitong number 09469116993 yan yung tauhan nyong tamad.
Cherry Anne Gonsalves [Entry]

Hi,

I have moved in Ormoc City last month from Cebu City on July 27. I have not applied for resumption of service as the location doesn't have service available yet. I have just received a SMS notification of a bill for Php898.08?????? What is this for I don't understand as my previous account is closed.

Kind regards,
Cherry Anne Gonsalves
amman lipio [Entry]

give me back my last config as of 1300H-1400H 07 August, before Christian Diaz disrupt my internet and reconfigure it to CGNAT which I have a bad experience like now my speed test worst readout is 1 mbps download and 1 mbps upload. Help if there is any decent pldt cares
Calling Out VP-Operations of PLDT. Explain Why do you keep a character like Christian Diaz who is more interested if I am a BBM supporter than what he is supposed to do and expected to do?
amman lipio [Entry]

"So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better."

BIG WORDS!

Can you resolve this? #53603269
Maian Suiza Villegas [Entry]

Why my internet are no connection already paid my billing
Account no. 0289336451
Kimberly Marinas [Entry]

We are requesting to change the date of our due date but still not yet fix we are requesting to reconnect the service still dont have any update!!!
george tiu [Entry]

service reference number 42853616 remains un attended for more than a month
and you guys still keep on sending your bill .
vivien bermudez [Entry]

we dont have connection for two days now. we cant even using the telephone to call the hotline number. can you help us.
BERNADETTE CAMILO [Entry]

My PLDT DSL fiber has not been working for a week. The issue was reported to the PLDT Tagbilaran Office. on October 20, 2021. Service is still not restored up to now. Who can help us with this? Landline # 0384117212 and Account # 0270637760..Thank you.
Mark Anthony Magsumbol [Entry]

For relocation po aqo pano process?
Evelyn Salonga [Entry]

Our internet for almost a week did not work it was repair last Thursday and now we dont have internet and dial tone again. Then we will be charge as our previous rebate was not granted plusvthe fact that the rebate was always delay for 1 year. But if we have not paid our line was automatically cut. Where is the justice on this. We have business and this is very important to is.
Evelyn Salonga [Entry]

Our internet and phone is not working again
Crisiel boado [Entry]

Kailangan ko po Malaman Yung account nber ko pLDT para mkpag bayad po..nawalan po Kasi yung cp no.nq binigay ko sa papers ko po nun..thank you..
Jho [Entry]

Kindly disconnects our landline (02) 8635-8190 immediately.
Henio R. Salvani [Entry]

Landline is not working properly, telephone has no dial tone most of the time.
Sinamarr [Entry]

Hello, do you offer home internet at Loo, Buguias, Benguet?
Jennifer molleno [Entry]

I dont have any receive PLDT bills.
Anita T. Chen [Entry]

Good day! I wish to settle my current balance which accumulated to about P28,000. I would also like to have my landline and internet plan reconnected upon the settling the said balance.

Below are the required details:

Landline no. 8288 372 71
Acct.no. 4945939
Acct.name: Anita T.Chen
Inna vitasa [Entry]

Our internet connection has been fluctuating for more than an week now even though we pay on time. Please give us a rebate.

Thanks .
Maureen Eugenio [Entry]

we are requesting to your good office to disconnect our landlines 0289412523 / 0289413469 and 0289411249
because our company are closed since January 2021
Elmar Sobrevega [Entry]

we are having a hard time every night because our ping goes high, it happens about 4-5 days straight until now, can you do something about it?
purple love cafe [Entry]

Good day,

kindly give us the statement of account of this two telephone number 8-282-5898 and 8-296-5131 so that we can settle the payment... kindly send the SOA on our email add...purplelovecafe.finance.@gmail.com...

Hoping for your kind consideration..

Thanks,

Maricel Venadas
Admin Finance
purple love cafe [Entry]

good day,

We need the statement of account of this two excisting phone number so that we can settle the payment...

8-282-5898
8-296-5131

Kindly send the stament of account in this email add....purplelovecafe@gmail.com

Hoping for your kind consideration....

Thanks,

Maricel Venadas
Admin (finance)
Marielle [Entry]

Hello! The contractors went here yesterday. Pero we dont have any electrician to fic the wiring. May ma refer ba kayo so you can activate my sim already? I look forward to your reply
Rhon Urbino [Entry]

Hi ask ko lang pwede ko po bang makuha yung account number ng pldt ko
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