BPI Customer Service Hotline Number

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Kindly be informed that I used the cash deposit machine in BPI Aguinlado branch Dasmarinas Cavite to deposit my housing load payment for the month of March.

Unfortunately, the process was canceled due to a late response while on the process. The amount of Php39,000.00 was not credited and the said amount was in the machine.

I tried to contact your hotline number but was unable to connect.

Kindly reply/advise what to do for the sain deposit to be credited to my account.

Thank you.

I am in Australia and having a hard time reaching your customer service hotline. could i please have an alternative number as I am not with telstra or optus. I have questions about your new app, logging in and me being abroad. please get back to me asap. thanks!

Hello BPI , could you follow up urgently please , see below details of transaction by Natwest Bank UK using BPI as forwarding agent to PsBank

Reference - RGHNAMO05855965
Beneficiary name IAN NOEL MORRISON
Destination country PHILIPPINES
IBAN / Account number 5573151710395549
Bank Identifier Code (SWIFT BIC) PHSBPHMMXXX
Bank name Philippine Savings Bank
Bank address Ground Floor CAP Building
Vigan City, 2700 Ilocos Sur Philip
Payee reference PAUL SQUIRE
Approximate beneficiary payment receipt date 29 Nov 2017
Account debited 05596548
Statement reference IAN NOEL MORRISON
NatWest payment fee £22.00
Foreign bank handling fee £12.50
Debit amount £1,684.50
Currency amount to be sent 1,650.00 GBP
Exchange rate 1.00 Pounds Sterling GBP = 1 STERLING GBP
Payment status Paid

I urgently need this forwarded to PSbank as is living allowance so can pay my bills and rent
thanks - Ian Morrison
smart 09473631902

BPI is known as one of the prestigious banks in the Philippines. So i guess they should have proper training for their agents/bankers how to be professional and deal properly with their clients. My little advice to some hotline bankers/agents,if you guys are unhappy being on the phone all day (which that's a job that you applied for) just quit your job. Us,clients we dont like you either as much as you hate your job.

BPI hotline agent was rude and very disrespectful.

NAGBAYAD AKO SA BPI BANAWE NG SSS LOAN KO LAST JULY 19 , 2017 ..... PERO HANGGANG NGAUN DI NAPOPOST SA SSS .... ANG TANUNG KO LNG PO ILAN BUWAN BAGO KAU MAG POST PARA NAMAN DI AKO MAGPENALTY ... KASI I PAY NAMAN ON TIME ... KAU YUN HINDI NAGREMIT .....

Good evening...
Nag deposit yung boyfriend ko sa bpi deposit machine pero nakalagay hindi nagpriprint ng receipt yung machine... Tinuloy parin namin magdeposit nagawa naman namin yung mga step niya pero dun sa last nakalagay "can't print receipt" "do you want to continue? Yes or No" ang pinindot namin is yung No tapos tinapos na nung machine yung transaction namin pero chineck nmin sa balance niya wala naman nadagdag tapos nag wait pa kme ng ilang mins. Wala naman nilabas na pera yung machine... Paano po yun... Please lang po paayos po nito... Reply asap please... Thank you

I paid my bills, but it was not reflected in my account. Now my statement says I still owe 1\PHP 15k. I tried to call the hotline for many days. NOT working!!! Waste of time! I tried to go to the actual bank, they just directed me to call the call center again. So, how can this be settled now? I d not want to pay the bills that were not mine.

This customer service hotline number is a waste of time! Asking for the account number via prerecorded voicemail and when you give it to them it's not even directing you what's next step. Always busy. My simple question is can I make an online banking for joint account for myself and my underage child? I read some information that says no you can't but I want to make sure if this is true, that's why I am calling the hotline number! Totally useless.

Tumatawag po ako sa hotline using AT &T pero di cya nagwowork.May problema kasi ako sa nabili ko na dollar sa BPI branch Tuguegarao City-junction peke ung dollar na nabili ko.Pagdating namin dito sa US noong deposit nmin sa bank nireject cya so pinapunta nmin kapatid ko sa branch para sabihin un n fake dollar nabili namin sabi sa branch kailangan daw nmin ipadala via courrier. Before nmim binili lhat ng serial number isinulat nila and I have that copy na tlagang galing sa kanila ung pera. Ibig sabihin di mapagtrustsan ang bangko na eto bakit nagtitinda sila ng fake na dollar.I hope an immediate response on this matter.

It's hard to call any of your numbers posted I can't get through. send me a 24 hour hot line number that works.

Good day po maam/sir i need to report my aunt’s BPI Express card ako po kasi ang inuutusan ng tita ko mag deposite and mag withdraw kasi hindi siya marunong..and i accidentally put the wrong pin and the card is now invalid..sana po matulungan ako..Angono branch po lagi gumagawa ng transactions...thank you po..

Hi BPI Team,

I paid a total amount of 2,440.00 to my Globe bills last Feb.06 (sunday) butwhen I checked it today it was not reflected as payment to my globe billings. Can you help please and check. Hope to het a wuick response on this matter.

Thank you,
Jenifer

hi, do you have any means of sending my requirements for my personal loan application? I mean like a fax number? please email me back if you receive my mail . thanks

I checked my online banking and it tells me that I still have miney on my account. When I tried to withdraw it on one of the BPI ATM machines, it tells me that my bal is not enough to withdraw such amount. Flabbergasted, I checked my account online and it tells me that I dont have bal on my account! I tried contacting the customer service hotline but it is not working! Please help!

Nag lalagay kayo ng hotline nyo na 24/7 5 oras na akong pabalik2x ng tawag walang sumasagot or BUSY! ano ba talaga! our concern is very important to solve our problems, kaya please make sure your services is updated! thanks

mam/sir gud eve...nagwithdraw aq sa atm machine sa bpi festival wala po lumabas na pera winithdraw q po at nabawasan po pera q sa atm....san branch po aq pde magreklamo po?...

na blocked po ang atm card ko,kanina pa ako tawag ng tawag sa costumer service hotline number ninyo pero tinubuan na ng kalyo daliri ko walang sumasagot! bakit sasabihin ninyo na 24/7 kayo?importante po yun deposit ko na ma withdraw ko ASAP! PLEASE SAGUTIN NINYO!!!!!

if only you would update us that it will take forever for your agents to pick our calls... this is bullshit BPI

Good day po, i tried to call bpi sa international toll free sa Saudi arabia using my stc sim, pero bakit po ayaw matawagan? may problem po kasi ako sa account , and i need to solve it to make a deposit.. tumawag ako sa bpi gamit yung roaming load ko kaso naubos agad ang 200, saglit lang naputol yung conversation namin nang bpi agent. please send me email where i can contact bpi cheaper or free. Thanks
Roaming # 09176007091

Walang kwenta hotline nio nilagay nio p n 24/7 wla nmang sumasagot! Malamang mahimbing tulog ng mga agent nio!?

Hi ,
I would like to ask assistance kasi hindi po ako maka swipe ng card ko even though i paid it's balance ontime and also in the online i can't use my bpi credit card.

Hi,

I would like to ask for assistance, I can't use my bpi credit card even though i paid it's balance. please check.

Jhoana Rose A. Aguilar
BPI Express Credit Card Holder

Hi,

I would like to ask for assistance, I can't use my bpi credit card even though i paid it's balance. please check.

Jhoana Rose A. Aguilar
BPI Express Credit Card Holder

gud day. i received text that my credit card was unsuccesfully delivered. may i know why? i couldn't call your domestic hotline.

walang kwenta yung hotline nyo.. ilang years na kayo sinasabihan ng mga tao how lame your hotline pero eto ganun parin!!! engot nyo

I haven't received my credit card yet!.. I already received a text that they will deliver it in 5 days but until now still i haven't receive it! It is running already for two weeks? I tried to call on your hotline but it is always busy tone? What happened?

Grabe po pala ang customer service hotline nyo may bayad na wala pang sumasagot. wlang kwenta.

8 times na ako tumatawag sa hotline ninyo wala ba kayo improvement regarding sa wala palagi available na customer service