Following are the functions of a free help desk software:
- There is only one point of contact for the user to communicate their problems with the help desk.
- The help desk software is used to deal with the incoming and outgoing communications.
- Various other software applications are there to support this help desk software.
- This software has Local Bug Tracker which can track the user query with a specific number.
- This software comes along with a user guide and it so it is user friendly.
- This also has a calendar feature that will let you schedule the events that take place and allows all the users to view this.
- This support software has knowledge base software that will help support team to resolve the issues in a short time.
- The most advantageous feature is its centralized email queries i.e., it can troubleshoot the errors in a faster rate.
- It also has an additional feature i.e., inbuilt spam safeguard that will make sure no spam mails enter your inbox.
Some of the features may include the ability to share trouble tickets with the entire support team, tracking the status of the trouble tickets to ensure their resolution and the ability to manage tickets to ensure they are directed to the appropriate personnel.
Investigating and choosing a help desk software program can be a tough job. You should first determine what particular issues your company wants help with and then think about what will best help your customers accordingly. If you are a small business owner, a free help desk software may be best for you.
For many small online business, iKode Helpdesk that are focused on the customers as much as the business.Your customers will find your iKode helpdesk easy to use and a pleasure to interact with. Thousands of organizations of all shapes, sizes and languages use iKode Helpdesk,including many great institutions and brands.
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