Throughly, a good help desk support provides the following functions in a company.
-It ensures that customers are properly attended to especially when they call through the phone lines.
-It ensures proper connectivity between company management and the employees.
-It handles all kinds of network problems.
-It provides single contact point for all the users especially when it comes to receiving proper assistance on various computer and network problems.
-It manages all kinds of requests through various applications. For instance, it has an issue tracking system that helps a lot in tracking ‘requests with definite numbers.
-It monitors users' environment and helps a lot in with all kinds of technical problems that may arise.
Once implemented, the web based help desk software goes to work when your customer asks a question that cannot be answered in the knowledge base, or if your customer requires additionally information to an existing answer.
Recently I was working for one of my client where the client needed some help desk software for his site but was not looking for paid web based help desk software like Kayako or any other help desk which charges so much money every year for using the software and so I thought of getting something from my loved area of free/cheap ware and "iKode Helpdesk" which satisfies all my clients need and also I liked it and so thought this would be helpful to all of you.
iKode Helpdesk is a web based PHP Helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails. Web based interfaces are easy-to-use.
Just a quick note to let you know that iKode Helpdesk is on sale (available in 8 languages!) with discounts of 30% until Wednesday (July 3th): http://www.phphelpdesk.org/purchase/
Two Solution:
- Hosted solution $13.98 (instead of $19.98).
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With Free installation within 24 hours!
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