PLDT Telephone Service Requests Guidelines

• change or transfer the name of the customer/business name of your PLDT account
• change your PLDT telephone number,
  
• change the class or type of PLDT service, or
  
• change your listing in PLDT's directory listing

...you must do the following guidelines for your concerns.

1. To Transfer or Change the Name of the Customer / Business Name of your PLDT account:
• For Residential Line - submit valid ID's both the incoming and outgoing customers at any PLDT Business Office or call 171 for your request
• For Business Line - submit the registration of Business Name together with the valid ID's of both authorized officer of the incoming and outgoing business name at any PLDT Business Office or call 171 for your request
• In case the outgoing customer/business owner is no longer available, bring an affidavit of ownership at any PLDT Business Office for validation
• Corresponding charges will be reflected on your subsequent bill
2. To Change Telephone Number:
• Submit valid ID of the customer on record at any PLDT Business Office or call 171 for your request
• Corresponding charges will be reflected on your subsequent bill
3. To Change the Class or Type of PLDT Telephone Service - to upgrade from residential to business, to downgrade from business to residential:
• Submit valid ID of the customer on record at any PLDT business office or call 171 for your request
• Corresponding charges and new rental rate will be reflected on your subsequent bill
4. To Change the Directory Listing:
• Mail or fax to PLDT the Changing Directory Listing Form found in page 1 of your PLDT Telephone Directory