- How to receive money in Cebuana Lhuillier?
- Is valid id required in Cebuana Lhuillier?
- What to do in case of loss or damage of Pera Padala Form, changes, refund or cancellation of money transfer in Cebuana Lhuillier?
- What to do in case of complaints of Pera Padala transactions?
- What to do in case of delay, non-payment or underpayment of the money remittance?
- What to do in case of lawsuit?
These questions are being answered in the Terms and Conditions of Cebuana Lhuillier Pera Padala:
1. All transactions under Cebuana Lhuillier Pera Padala are subject to the rules and regulations prescribed by the anti-money laundering council (AMLC) and all parties hereto are mandated to comply.
2. Sender shall be responsible for notifying the recipient of the money transfer and providing the recipient with all the necessary information to claim the money transfer
3. To claim the money transfer, recipient must provide all relevant information related to payout and present one (1) valid id with current photo (from a list of ID's prescribed by the branch), the branch reserves the right to ask for additional identification document, as it deems necessary.
4. Requests for amendment, refund, or cancellation must be directed by the sender to the branch where the sending transaction was made. The sender is required to submit his copy of the "Pera Padala Form" without which the request will not be processed. In case of damaged or lost form, sender is required to submit a duly notarized "Affidavit of Loss" in its place.
5. Request for refund, amendment, and cancellation shall be subject to corresponding fees.
6. Complaints regarding this transaction must be in writing and duly received by the "sending" Cebuana Lhuillier Pawnshop branch within fifteen (15) days from date of transaction, otherwise it shall be forever barred.
7. In case of delay, non-payment or underpayment of the money remittance whether by fault or negligence of the company or its employees, neither shall be liable for damages beyond the sum of three thousand pesos (3000), in addition to the refund of the principal amount of the money remittance and the service fee. In no event will the company or its employees liable for any indirect, special, incidental or consequential damages.
8. In case of suit, parties agree that venue shall exclusively be with the proper courts of Makati City.
9. The branch reserves the right to refuse the processing of any transaction which, in its discretion, may be violative of the anti-money laundering act or any applicable law. The company and its employees shall not be liable for any refusal of this nature.
For more inquires, please contact the following phone numbers below.
- https://www.affordablecebu.com/Cebuana Lhuillier Customer Service Hotline Number(02) 899-6208 (PLDT)728-3826 (Globelines)091781CARES (22736) GLOBE / 091881CARES (22737) SMARTEmail Address: care@pjlhuillier.com
