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Warm fridge and freezer

Warm fridge and freezer So I got a used fridge delivered the other day, not long after plugging in it has a really bad smell and there was only warm coming out, so guy guy said to put a cup of water in freezer and nothing helped it, we left it unplugged over night and did the same thing next day,,,still nothing....so I asked my neighbor for some ice and put in the freezer and now the freezer is getting cold and fridge is slowly getting cooler, is there a problem with the fridge? Did it need a kick start with ice? Did the plug outlet in my wall damage the relay? Please help as the guy who gave the fridge is not helping or wanting to give back my money. Thank you

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