Why wont my BLU Vivo XL charge?

"Hi,

You say that you had to manouevre the charger to make the phone start to charge.

It may be that you have either a faulty or loose charge port in the phone.

Try the following in case it is something simple that you can easily fix.

Do not open the phone as it will void your warranty.

Using a magnifying glass and a strong light, visually inspect the charge port (USB port) from the outside of the phone. Ensure that the 'pins' are all there (usually there are 5) and that they are all straight and parallel with each other. Also ensure that the port does not have any lint or dust trapped in it. If it has then try to remove it using a vacuum cleaner so as to not damage the pins as you might if you use a sharp implement. If you have too, gently use a wooden toothpick to remove any lint.

If the USB port looks OK and as you say that you have only had the phone for 5 months and that there is a 12 month manufacturer's warranty on the phone , I suggest that you verify the purchase date of the phone and then consult the warranty documentation that came with the phone as to what you have to do to make a claim for a warranty repair or replacement.

If you cannot find the documentation here is a link to the Blu warranty provisions for the USA, if that is where you are.

http://bluproducts.com/images/US_Limited...

Be aware that if they find that for example the USB port has become dislodged from the systemboard they may reject your warranty claim on the basis that you caused the problem by using excessive force when inserting a USB cord or charger. I'm not saying that you did or that they will or they wont, it's just that you are aware of the warranty provisions and what they do and do not cover."

Bought my vivo xl last november! In 2nd month started getting loss of charger connection!!!in 6month became pretty much unable to charge all all!! So been sitting in my closet a couple months now useless,and my husbands we purchased both phones at same time and his went unchargable 2 monthes before mine.so just thought i would look online tonight if theres any reported problems or recalls?And now reading everyone is same exact way!!And if Blu dont replace all these devices! They should be charged with theft!!! For basically stealing $217.00 or(purchase price in other areas)for every phone reported to them,because with as many storys as ive read that are just alike in everyway!!!Is total fraud!!Im calling better buisness tomorrow on steps on were,what i can do about getting it reported.For futer customers to know before attempting to buy one of there products,this is wrong on so many legal levels i would hope!!!

"Mine is about five months old, has had the issue since month two. I have two batteries. On my third charging cord, because I have to position the cord super-oddly for it to charge, and this kills the cords.

I voided my warranty by taking it apart to see if the port was loose or damaged (it wasn't.)

Super-disappointed this phone is such a dud."

Yes, it is! I have same issues! Had the Blu vivoXL for 1O months and suddenly it died, won't boot up. I thought it's the battery.So I bought a new battery . It was 60% charged. Then phone booted up. I thought the battery was getting charged. Then I forgot to plug the phone overnight, and then I tried to turn it on, won't turn on same issue as before. Stay away from any Blu products! Support sucks, and takes forever to answer. Then there's the issue of replacement parts. Even battery has to be shipped from China.As none carry it in USA!

Problem is for ALL VIVO XL phones! Don't even try to get one!. I have 3 in my family and ALL OF THEM started not charging in less than 4 months.!

My Blu Vivo xl 2 phone is 3 days old, battery died and it will not charge. Sounds like this is a known problem on this phone and Blu isn't addressing it. Think I will return it and go with a better brand.