Why my phone is not ringing?

"Hi,

Have you checked the following

1. Touch the Home Key > Menu Key > System settings > Sound.

2. Touch Phone ringtone

3. Scroll through the ringtone list and select the ringtone you want to use.

4. Touch OK to save.

Also check the following

Adjusting Volumes

1. Touch the Home Key > Menu Key > System settings > Sound >

Volumes.

2. Adjust the volume for the ringtone volume

3. Touch OK to save.

Also check that you haven't enabled silent mode with vibrate

Touch the Home Key > Menu Key > System settings > Sound >

Silent mode, and touch Vibrate or Mute.

Update (01/12/2016)

Hi belindaanderson16,

What you need to do now is prove whether you have a OS or software problem.

My suggestion is to do the following:

1. Ensure the phone's battery is fully charged.

2. Backup the phone using the backup feature.

3. Do a factory restore using the factory restore feature, - this will erase all your downloaded apps and user data and restore your phone to a factory default condition. Like it was when you first bought it.

If the ringtones still don't work after this, it is a OS problem. Check the warranty period of the phone and if still valid contact the manufacturer's customer service section regarding a warranty repair / replacement.

If it works then one of your downloaded apps may have caused the problem, When you restore your phone to what it was, using your backup, if it fails again it is one of the downloaded apps, if not it may have been a setting that wasn't restoring properly and has now cleared.."

"Hi @davob ,

Have you checked the call forwarding settings in the phone?

Open the Phone app and then select Settings (3 horizontal lines somewhere on the screen)> Call forwarding.

Check which option is selected:

Always forward,

Forward when busy,

Forward when unanswered, this is the one that most people usually have set, but your choice ;-)

Forward when unreachable"

My zte zmax pro doesnt say somebody is calling me, when they are calling. For example my dad called me to make sure im awake but it doesnt ring or vibrate and doesnt show he is calling. But my brother calls and it works, and when my dad gets home from work he calls and it works. Why is this happening?

I have same problem and. Went to the store they can't figure it out either...so f your phone is new and less then three months old and is in perfect condition they will order you a warranty phone. Comes in five to seven work days

If you have the number blocked or spammed by accident you won't get the calls or messages but u will get voicemails (this sometimes happens when you dont have your phone locked or you slip it in a pocket/purse etc.) If you remove them off blocked or spam list it should work fine. Or go to the network settings on your phone and reset them it worked for my husbands phone today and he had bars but no service on the phone because a network configuration problem. Also one time i wasnt getting service for like 4 days all i had to do was take the sim card out and blow the sim card holder out and clean the sim and my problem was solved...Hope this helps someone if not at least i tried. Happy fixing

This happens ALL the time! I am telling you it is really often! I’m over it!!!!!!!! The only resolve is to go to the side button which is how and where you turn off and on phone, there you’ll see a few icons there, one is a speaker icon and mine gets turned off, when I didn’t even do that myself! SO - thats IS the issue! Somehow it gets turned off and then you’re puzzled by why the phone has NO audible ringer working!? Hope this helps, if it’s your issue, This phone is also a low end piece of garbage which is one used for Assurance Wireless, I can tell you, it is a very low quality phone in all ways!