Phone screen won't stay off during call

Phone screen won't stay off during call When I use my new phone for calls, it always turns on and starts doing random things during the call. Have tried to adjust all kinds of sensitivity settings. Have only a slim case on it...no screen protector yet. Very frustrated. Thanks!!
Asked by: Guest \| Views: 136

Total answers/comments: 3

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bert [Entry]

I was having the same problem. My son and I got S8 phones at the same time, his worked mine didn't. I tested the sensor on my phone and it worked great. After reading more, I realized it might be my new phone case so I took it off. Guess what, phone works without the case. So, what's the problem, I was using a magnetic wallet case. The magnet was interfering with proper functioning. I'm bummed too because I really like this case.

bert [Entry]

"found the issue and the solurikn guys!!!!

youll have to trun off the smart stay feature to stop this problem....."

bert [Entry]

Mine does not have a case only a scratch guard still it doesnt work need help