My phone works but my screen is blank

"Hello,

Recently I had a same problem.

My phone (Samsung Galaxy E5) screen goes blank/black but the buttons (power, home) and bottom lights are still working.

Strangely, the phone works just like usual. It still can receive calls, messages, chats or any notifications, but the screen is black/blank maybe that's caused by some system problems/errors that affect the screen.

My phone (Samsung Galaxy E5) is not using extension batteries, so I can't remove them because the batteries are sticks into the phone (like Apple iPhone batteries). I tried to restart the phone by holding the power button for a minute, but that doesn't work.

If you had a same problem and same phone type as me, here are some solutions that might help based on my experiences:

You can wait until your phone batteries are dead, then recharge and restart the phone.You can restart your phone by holding the home, power, and volume down buttons together. (If volume down doesn't work, try volume up.)If solutions 1 and 2 don't work, please go to your phone services center.

Hope that helps.

Have a nice day."

Black screen is a sign of LCD damage.

Just press "power button" and "home key" together for 10 sec... it'll be normal again. It works with my Note3. Good Luck guys!!!

It is most likely that the LCD screen has been broken. But you should check the LCD flex connectors if got loosen, as well see the pins if broken. And if can, try your LCD screen on another good motherboard to see if it still can work. When get the results can know the way to fix.

Use MHL to HDMI adapter to check if your phone works it will allow you to access your stuff then back up BEFORE sending out for repair.

press both the home and power buttons for up to 10 seconds until the logo appears. You will not lose anything

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