BLU Pure XL TouchPal 2015 has stopped Working

BLU Pure XL TouchPal 2015 has stopped Working

Yesterday March 27, 2016 There was an update in my Blu Life Pure XL phone, in which it asked me if i wanted to update it. I did, unfortunately when it finished installing, a message in my phone appeared which said: Touchpal 2015 has stopped Working. I've tried many things in fixing the problem but there wasn't any luck. It also told me if i wanted to send an error report, but I can't send one since I can't use the phone's keyboard. Anyone has any idea how I can fix or forward this to the company?

Asked by: Guest | Views: 239

Total answers/comments: 5

Comments display order:

bert [Entry]

Same thing here.Here is what I did.Go to settings.Scroll down to Language and input..Scroll down to Touchpal 2015.Uncheck it!Done!!!

bert [Entry]

"I had the same problem, starting with my update today, 3/28/16.

You have to go into Settings > Language & input, and select Google Keyboard. You'll be able to use the phone, but not have the nice TouchPal interface. I can't even find TouchPal in the Apps to uninstall and reinstall. For now, I'm stuck with Google keyboard. I hope they figure this out."

bert [Entry]

I ma having the same issue but it reverts to the message and send error report so quickly that I am unable to stay in setting long enough to do anything. HELP! This happens when I discard the message, send the message or take any other action.

bert [Entry]

I just had the same exact thing going on w/ mine on my "brand spanking new Blu Pure XL!" I'm so thankful that I found this thread and was able to fix the problem this morning instead of spending the day in frustration trying to figure out a way to return my phone!!!! Thank you so much Lori Jacks!! Xo :-)

bert [Entry]

I have the same problem, I updated my phone yesterday but the problem is that I need a pssword to unlock my phone and as I can't use the keyboard, I can't unlock it. What should I do then?