There is Chinese and Japanese on my screen

here is what you need to do in the case of this. use the volume down button to scroll to the bottom and last option on the screen. press the volume up button to select and it will start your device normaly

Here's a pic of the menu with translation. Use volume down to scroll through the menus and volume up to select the one you want. To do a factory restore on a device, choose the wipe eMMC menu. Hope this helps.

"One other piece of advice:

top of tablet wher you have the power key, to the right is an open slot in

frame to insert a Sim card, you can separate the bottom case from top there by

pushing both apart, in once you expose the battery you can unplug it for a

minute and re plug it close it up should fix it, if not a replacement

tablet can be ordered via ewa.verizon.com.

For me the following worked, which is what people already said above:

1) Simultaneously press the power button and the volume up button at the same time.

2) Use the volume down button to go down to highlight the last line which is believed to be a reboot. The 9th line of asian characters.

3) Press the center of the volume button, to select that last line. Once doing this the tablet started to reboot."

THANKYOUTHANKYOUTHANKYOUTHANKYOU IM SCREAMING i needed to reset the tablet my fiance's parents gave him because they didn't remember the password, and i was clueless at the EMCC selection, THE CENTER!! HOW GENIUS @barbara ocone

"Hi Kellie,

First, try a soft reset. If that doesn't work, let me know."

"I had taken my phone to out local Verizon store and they couldn't figure anything out so they told me to let the battery die and it would reset itself. It did and everything was the way it was before it locked up.

Hope this helps."