I have the same problem too. Just today actually, the bit that actually hold the middle white wheel broke off. I've just spent the $229 on new set of inks recently and don't keep the receipt. I may just have to buy a new one that will take the same ink
I have this problem too, so it might be fairly common. At this stage I haven't been able to repair it. It looks like it will be very difficult/time consuming to dismantle the printer to get to this part. I'm going to buy a new printer but I'll hang on to this one and post back if I have any luck with the repair.
"I have (had) the exact same problem. To repair the paper rollers - the 2 plastic clips on the ends of the roller must be glued with an epoxy or crazy glue, along with a thin (strong) support material, like metal, a paper clip part or thin MDF board - to keep the end clips from breaking off. [ which in my case, caused an error light malfunction ].
Make sure the “L” facing clip is on the right.
Since [ 2019-2020 ] any replacements can NOT be ordered, the only option is to repair."
