After formatting, Vista resetting itself every time it reboots

After formatting, Vista resetting itself every time it reboots An employee of my mom's work formatted her laptop to install a program on her computer. First of all, I don't understand why he formatted her PC.
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Guest [Entry]

"Like Molly said, it can be that Windows Installation did not complete. The only solution is repair.. better format & do it properly.

Also it can be that the shortcuts & user settings are disappearing (Note Firefox may be present in program files i.e. installed & present on the PC) due to the fact that your user profile directory is somehow corrupted. Delete the folder (c:\Users\USER_NAME) by logging in as another user & try logging in as that user again."