What is a Good Knowledge Base Management System?

A knowledge base management system is a special kind of database for information management, giving the writer the means for rapid organization, processing, and retrieval of that information.At the core of any knowledge base are the individual data records data. It is important that each information record be accurate, current and relevant to the desired subject of the knowledge base.

Most knowledge base management system will include a list of frequently asked questions (FAQ). An FAQ is a relatively short list of some of the most common questions that are asked of customer support and their answers. When customers first use knowledge base management system, they should be exposed to a program or self-help list which will attempt to answer their questions before they ever get a chance to make a call.

Types of knowledge base management system:

1.  ITSM: ITSM or Information Technology Service Management is web based helpdesk software made by Epicor. This software handles problems related to configuration management.

2.  Easy Manage: Another such web based trouble ticket management software is Easy Manage. This software looks after problems related to configuration, distribution and service level. It analyses the situation and offers instant solution.

3.  Footprints 9: This helpdesk software runs a portal where the distressed individuals facing a glitch can troubleshoot their problems by themselves. This software works on a number of operating systems like Windows, Linux and Oracle.

4.  iKode Help Desk X: It is a customer support tool, FAQ and help desk system. Can be used toprovide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails.

Knowledge base management system solutions are available to manage many tasks within a business. For instance, many help desk software programs allow technical inquiries to be sent directly to the technical support department and billing questions sent to the billing department. Many programs allow customers to directly approach the appropriate department to handle their needs.

Well...there are quite many websites out there that offer different open source knowledge base software solutions. But how can you find the best one with the best quality and ease of use? By finding out which free help desk knowledge base management software is really the best for your business, you save yourself months of your valuable time that otherwise would be wasted on a poor quality one.
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