What is helpdesk software and what is service desk respectively?
Help desk is an information and assistance resource that troubleshoots
problems with computers or similar products, this is the definition for
Help Desk from Wikipedia. Help desk was first used in IT
equipment-intensive industries, customers were informed to find Help
desk to solve the problem and the complaints when hardware device is
faulty, this was so-called IT equipment operation and maintenance
center.
In short, helpdesk software is a system where customers can submit their
troubles/complaints, the staff of responsible department then deal with
the troubles and give timely and effective solution to customer's
questions. Both questions and responses can be delivered via web-based
ticket support software or email.
Meanwhile, free customer support software
is a communications center that provides a single point of contact
(SPOC) between a company and its customers, employees and business
partners. The purpose of a service desk is to ensure that users receive
appropriate help in a timely and effectively manner. - https://www.affordablecebu.com/
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"What is helpdesk software and what is service desk respectively?" was written by Mary under the Business category. It has been read 5835 times and generated 0 comments. The article was created on 17 May 2012 and updated on 17 May 2012.
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