Home » Articles » Business

What is helpdesk software and what is service desk respectively?

What is helpdesk software and what is service desk respectively?

Help desk is an information and assistance resource that troubleshoots problems with computers or similar products, this is the definition for Help Desk from Wikipedia. Help desk was first used in IT equipment-intensive industries, customers were informed to find Help desk to solve the problem and the complaints when hardware device is faulty, this was so-called IT equipment operation and maintenance center.

In short, helpdesk software is a system where customers can submit their troubles/complaints, the staff of responsible department then deal with the troubles and give timely and effective  solution to customer's questions. Both questions and responses can be delivered via web-based ticket support software or email.

Meanwhile, free customer support software is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely and effectively manner.
- https://www.affordablecebu.com/
 

Please support us in writing articles like this by sharing this post

Share this post to your Facebook, Twitter, Blog, or any social media site. In this way, we will be motivated to write articles you like.

--- NOTICE ---
If you want to use this article or any of the content of this website, please credit our website (www.affordablecebu.com) and mention the source link (URL) of the content, images, videos or other media of our website.

"What is helpdesk software and what is service desk respectively?" was written by Mary under the Business category. It has been read 5847 times and generated 0 comments. The article was created on and updated on 17 May 2012.
Total comments : 0