IT Helpdesk Engineer - bradycorp.com.ph
Ad Type: Looking For | Location: Outside Cebu
| Views: | Comments: | 13 June 2014
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- At
least one year experience in relevant field is required
- Excellent
teamwork by establishing and maintaining a close working relationship with
both IT and Business teams globally
- Hands
on knowledge on helpdesk operations
- Be
able to use the available tools to identify if helpdesk operations SLA’s are met.
- Strong
analytical and problem solving skills
- Strong
customer service skills
- Desktop
Application Support
- Confident
user and aware of desktop, client/server and internet based application
software and hardware/OS
- Physical
Network (Layer 1) Support
- Advanced
knowledge of OSI RM
- Troubleshoot
network endpoint termination problems
- Logical
Network (Layer 3) Support
- Basic
knowledge of network protocols
- Able
to perform simple network diagnostics to troubleshoot network problems
- Server/Special
(Layer 7) Application Support
- Aware
of the function and ability to manage and administer file system and
administration tools
- Able
to troubleshoot client and server application related problems.
- Strong
written and verbal communication skills
- Excellent
professionalism, being able to follow company policies and business
protocols.
- Recognized
degree in Computer Science or IT
HOW TO APPLY
Create/Submit your resume online:
Visit our Recruitment Hub: Ground Floor, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City
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FOLLOW US on Twitter too! @brady_careers
APPLY NOW!!! Pictures
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